Terms and conditions

Valid beginning March the 20th 2014.

General conditions of use

Lovi Shop is operated by Lovi Ltd. Lovi shop is intended for use by you (the consumer) only if you are of legal age and to companies.
  • All products are sold as is
  • Prices include VAT in EU. The postage costs will be added.
  • Prices are tax free for countries outside EU. The postage costs will be added.
  • Payment through internet banking, credit cards or by PayPal
  • Delivery through the post or TNT, depending on the delivery address.
  • Sales receipt or copy should be saved in case of fault in product
  • Right to return your purchase within 14 days if it is unused


Ordering

The customer is bond to the contract, order and terms of delivery of each order that is in force at the time of ordering.
At the time of ordering the customer will always notify correct:
  • Name
  • Address
  • Email address
  • Phone number
Contact between the two parties will be through email and phone. The customer is bound after making the order to check their email. The contract is binding after placing the order. The system will confirm the order automatically by email.
The maximum responsibility of Lovi Oy’s product availability, authorities or customs restrictions, is cancellation of the contract and return of money.
All products in the Lovi Shop are sold as is. If the customer does not accept the contents of the product, it shall be returned unused within 14 days to the return address. Lovi Oy has the right to choose it’s customers.

Pricing

The prices include value added tax in EU countries. Prices are tax free and freight cost will be added to countries outside EU. Product information is seen in the web site.


Delivery

We will dispatch your order by a courier within three to five working days of it being placed, subject to stock levels. If there is going to be any type of delay after five days, we will contact you. Some products have longer delivery times and this is data is found in the product information. If it is mentioned in the product information that the product is not in our warehouse, the time of delivery will be mentioned there also.
All products ordered at the same time will be dispatched at the same time. If one of the products has a longer deliver time, the products will be shipped as one order. The customer has the right to cancel the order.
Any cancellation of the order should be done through our customer service. Lovi Oy is responsible if the products are damaged or lost during delivery. If the products are damaged or lost during the delivery to the customer, Lovi Oy or the logistics company are responsible.


Payment

All payments are made by credit card, by net banking through CheckOut (in Finnish banks only) or by PayPal. Lovi Oy will not pay interest on prepaid payments.


Returns

You can return any goods back within 14 days of receipt for a full refund provided goods are in their original packing, in new condition and resellable.
Please contact our customer service quoting your order number and details for reasons retuning the goods. We will respond to your e-mail with return instructions.
We will refund the price of the goods or exchange the item as soon as it has been received by us. The return postage will be paid to the bank account notified of the returnee.
The date of receiving the product shall be looked upon as the date the order has been delivered or picked up by the customer. The customer must show a receipt the showing the date the product was picked up.
We will not accept any return on products that have been opened or damaged making the product not resalable.

The returned goods should always:
  • Be in original packaging
  • Have a receipt
  • Returned within 14 days delivery
Unacceptable returns will be invoiced to the customer. Unacceptable returns will be sent back to the customer at customer’s expense.

Return address:

Lovi Oy
Hallitie 3
90940 Jääli
Finland