Free delivery in EU and UK for orders over 50€! (Elsewhere, over 100€)

Privacy policy

Lovi online store saves and stores certain customer data. This data is stored in our customer database for purposes of order processing, archiving and statistics. This privacy policy explains how we use your data and what are your rights. We reserve the right to make changes to this privacy policy.

1. The name of the registry

Lovi online store customer registry.

2. Contact information

Lovi Oy
Hallitie 3
90940 Jääli
+358 40 745 5002
Company register ID: 2049060-9

Registry contact person: Mikko Paso

3. What information we collect

  • first and last name
  • postal address, email address, telephone number
  • order, subscription and billing information

4. How we use your information

We ask you for information when you register yourself as a customer or make an order at our online store. We use this information to execute your order. By making an order you agree to our Terms of Service and our Privacy Policy.

Lovi Oy uses your information to process and deliver orders, archiving, managing, managing and developing customer relationships, and tracking missing items, for example. The data can also be used for the development of Lovi Oy's operations and for statistical purposes. We use personal data only on the basis of the consent of the customer.

5. Cookies

Our online store uses cookies. Their purpose is to improve your experience on our site. Cookies do not gather information that would allow individuals to be identified.

6. Marketing

E-mail marketing always requires a separate consent. There is an order form on our website to subscribe to our newsletter. You can also subscribe to our newsletter by ticking a subscription box on the checkout page. If you give your consent, we will send you e-mail offers and information about Lovi's products and activities. You can unsubscribe whenever you like. Each newsletter we send contains a link that you can click to unsubscribe from the list.

7. Handling of your information

The customer register information is only used by those employees of Lovi Oy who are authorized to do so. In order for us to process your order, we use third-party services. Logistics companies and our payment service provider Paytrail, for example, will process your information.

8. Data retention and protection

We keep your information for the time of your customer relationship, as well as for the period specified in the Accounting Act. Our customer database is located on a password-protected server with access rights only to named people. In the event of a security breach, we will contact you immediately.

9. Your Rights

The registrar has the right to inspect what information Lovi Oy has collected from him and to request rectification or removal of information. Data is delivered within 1 month of such request. The registrar also has the right to object or restrict the processing of information and to transfer data from one system to another.

If you have any questions about our Privacy Policy or you want to use your rights, please contact us by e-mail:


Shipping costs:

UK: Due to Brexit and changes in shipping protocol, temporary minimum order 160eur, free shipping. We are sorry for the inconvenience. We hope to get this solved soon.

  • Finland 4.90€
  • European Union and UK 6.90€
  • Rest of the world: 19.90€

Free shipping for all orders over 50€! (EU and UK)

Outside EU and UK, free shipping for all orders over 100€. Please note that shipping fees do not cover your customs importing costs for orders outside the EU.

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Terms and conditions

Valid beginning January the 3rd 2020.

General conditions of use

Lovi Shop is operated by Lovi Ltd. Lovi shop is intended for use by you (the consumer) only if you are of legal age and to companies.

  • All products are sold as is
  • Prices include VAT in EU. The postage costs will be added.
  • Prices are tax free for countries outside EU. The postage costs will be added.
  • Payment through internet banking, credit cards or by PayPal
  • Delivery through the post or TNT, depending on the delivery address.
  • Sales receipt or copy should be saved in case of fault in product
  • Right to return your purchase within 14 days if it is unused


The customer is bond to the contract, order and terms of delivery of each order that is in force at the time of ordering.

At the time of ordering the customer will always notify correct:

  • Name
  • Address
  • Email address
  • Phone number

Contact between the two parties will be through email and phone. The customer is bound after making the order to check their email. The contract is binding after placing the order. The system will confirm the order automatically by email.

The maximum responsibility of Lovi Oy’s product availability, authorities or customs restrictions, is cancellation of the contract and return of money.

All products in the Lovi Shop are sold as is. If the customer does not accept the contents of the product, it shall be returned unused within 14 days to the return address. Lovi Oy has the right to choose it’s customers.


The prices include value added tax in EU countries. Prices are tax free and freight cost will be added to countries outside EU. Product information is seen in the web site.


We will dispatch your order by a courier within three to five working days of it being placed, subject to stock levels. If there is going to be any type of delay after five days, we will contact you. Some products have longer delivery times and this is data is found in the product information. If it is mentioned in the product information that the product is not in our warehouse, the time of delivery will be mentioned there also.

All products ordered at the same time will be dispatched at the same time. If one of the products has a longer deliver time, the products will be shipped as one order. The customer has the right to cancel the order.

Any cancellation of the order should be done through our customer service. Lovi Oy is responsible if the products are damaged or lost during delivery. If the products are damaged or lost during the delivery to the customer, Lovi Oy or the logistics company are responsible.

Delivery Fees

Free shipping on all orders of 50 EUR or more (EU and UK). Outside EU and UK, the free shipping applies to all orders over 100 EUR. 

Otherwise the following shipping fees will be added to you order: Finland 4.90 EUR, European Union and the UK 6.90 EUR, all other countries 19.90 EUR.

These shipping fees do not cover any customs importing costs for ourders outside the EU.


All payments are made by credit cards or through Finnish online banks. We also offer partial payment option for Finnish customers. Lovi Oy will not pay interest on prepaid payments.

Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

For reclamations, please contact Lovi customer service.


You can return any goods back within 14 days of receipt for a full refund provided goods are in their original packing, in new condition and resellable.

Please contact our customer service quoting your order number and details for reasons retuning the goods. We will respond to your e-mail with return instructions.

We will refund the price of the goods or exchange the item as soon as it has been received by us. The return postage will be paid to the bank account notified of the returnee.

The date of receiving the product shall be looked upon as the date the order has been delivered or picked up by the customer. The customer must show a receipt the showing the date the product was picked up.

We will not accept any return on products that have been opened or damaged making the product not resalable.

The returned goods should always:

  • Be in original packaging
  • Have a receipt
  • Returned within 14 days delivery

Unacceptable returns will be invoiced to the customer. Unacceptable returns will be sent back to the customer at customer’s expense.

Return address:

Lovi Oy Hallitie 3 90940 Jääli Finland